Frequently Asked Questions
Everything you need to know about our luxury timepieces and fine jewelry.
What is your standard shipping policy?
We offer complimentary insured overnight shipping on most domestic orders over $500. All shipments require an adult signature upon delivery to ensure your purchase arrives safely.
Do you offer a warranty on pre-owned watches?
Yes, every pre-owned timepiece undergoes a rigorous inspection and comes with a Topper Fine Jewelers one-year limited warranty, in addition to any remaining manufacturer warranty.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. You may return or exchange unworn items in their original condition within 10 days of delivery. Please note that special orders are final sale.
Can I trade in my current watch for a new one?
Absolutely. We have a robust trade-in program where you can apply the value of your current luxury watch toward the purchase of a new timepiece or piece of jewelry from our collection.
Are the diamonds in your jewelry ethically sourced?
Topper Fine Jewelers is committed to ethical sourcing. All of our diamonds are conflict-free and sourced from suppliers who adhere to the Kimberley Process standards.
Do you provide professional jewelry and watch repair?
Yes, we offer a full suite of repair services, from simple battery replacements and jewelry cleaning to complex mechanical watch overhauls performed by our certified master technicians.